Our organization has struggled with horrendously outdated practices and procedures for booking our 7 large, publicly-owned venues. The EBE team was familiar with our types of issues, and was incredibly responsive to all of our questions, as well as providing extensive, personalized immediate consultation throughout the configuration, testing, and launch process. We love the EBE Cloud-based system with public-facing calendar views, detailed event booking life-cycle tracking, customizable templates/forms for proposals, contracts, documents and an array of attachments! The onboarding and customization process was extremely well-supported, with special functionality added for our specific needs. The company stands behind this product, answers every question as soon as possible, and worked with us directly, day and night, whenever there were questions. They really stood behind the system in order to make it great for us. Reasons for Selecting Event Booking Engines: Most systems were too much for what we need and too expensive based on billing model - a great deal of our venues and rooms are booked by the public for free, so volume or # of events-based pricing models can't work for us. Several other products could not give us a public-facing calendar that we didn't have to customize or pay additional plug-in fees for. The EBE team worked with our specific situation every step of the way, and still is. Reasons for Switching to Event Booking Engines: Our old system had no web interface, no public-facing calendar and it was extremely expensive. A 2 year, very expensive upgrade process yielded an incomplete, unsupported system that staff was not willing or able to use. There was next to no client IT support, no configuration support, and charges were unreasonable. 

Michelle Ling: Deputy Director - Facilities Development & Management, County of Sonoma, Sonoma, CA

     

 Event Booking Engines is AMAZING! My organization upgraded to EBE from an ancient program used many years ago. This software has helped us with reports and organizing our daily client interactions. I cannot say this enough...support is outstanding!! This platform makes organizing event leads, calendar, payments, contracts, invoices so easy!! EBE is super user friendly. They have an amazing support staff. Very quick response time. Setting up the system is easy. I will even email a question to support sometimes and they will send me a video tutorial answering my question. I cannot say enough good things about EBE!!! 

Lawrence Cannon-Bruce: Facility and Event Coordinator, Preservation Park Center, Inc., Oakland, CA

     

 Event Booking Engines integrates all aspects of reservations into one system. We are a small volunteer run nonprofit organization that rents out an historic wedding and event venue. We are thrilled to have transitioned from a manual reservation process to Event Booking Engines. We now have everything in one place - client information, event booking, contracts with electronic signature, payments, task reminders, checklists, master calendar and availability calendar (which is viewable on our website), staff scheduling, etc. We are still learning all the features that we can benefit from. Customer service is excellent. Andrei and his team are very responsive (even evenings and weekends) and they are willing to customize components of the software to suit our needs when we have a specific request. They have worked with every request we've made and we greatly appreciate the flexibility. Sometimes Andrei just explains that they already have it set up - just not where we had expected and other times they make sweeping changes to accommodate our requests. In one of Andrei's responses to a particular request, he said, "It makes us very happy to provide product which has high value to you." 

Marla Parada: Treasurer, The Old Homestead, Crockett, CA

     

 Event Booking Engines hands down has the best support I've seen in quite some time. I've tried different software products and this one is a great fit for my needs. I also like the online calendar feature the most. It's a great sales tactic to potential clients. Gives them a sense of urgency to book as soon as possible or their date may be gone. I have increased sales directly from using this product. I can easily track leads and export to my sales team to make calls and follow up with clients. The support is amazing. I love the online calendar feature and it does not cost an arm and a leg for it. The only other software company I found that offered an online calendar costs thousands of dollars and that is way out of our budget for software. 

Angela Jenkins White: Venue Director, JW Event Suite, Atlanta, GA

     

 Event Booking Engines has helped us streamline management of 3 historic theaters in Chicago. The calendar is a breeze to use. Quick access on mobile too. Keeping track of past, present and prospective clients for future marketing is a big plus. File uploads (ie. riders, flyers, rentals) is a big plus as well. The system is very intuitive and streamlines the flow of event booking and management. It has been a great time saver for us. 

Charlie Burns: Venue Operator, The Portage Theater Group, Chicago, IL

     

 Overall, our experience has been excellent. The Event Booking Engines Software Platform is very strong, with tremendous feature set and value. And their Customer Service is outstanding!!! On a scale of 1 to 5 stars I would give it 10 stars if I could. Prompt, reliable and helpful and if I make a suggestion for a change or addition it is done within minutes! 

Gammon Cross: General Manager, Augusta Expo Event Center, Fishersville, VA